Lifetale

Delivery options
We use Royal Mail for our deliveries of small packages and EVIR for our deliveries of large packages.
The delivery options available will depend on the size and weight of the product and your location.
The estimated delivery times and costs will be displayed at the checkout page.

Delivery times
We aim to dispatch all orders within 1-2 working days.
Estimated delivery times for Royal Mail are as follows:
First Class: 1-2 working days
Second Class: 2-3 working days
Estimated delivery times for EVIR are as follows:
2-3 working days for most UK locations
Up to 7 working days for more remote UK locations

Delivery delays
Occasionally, delivery may be delayed due to unforeseen circumstances such as extreme weather conditions or postal strikes.
If your delivery has not arrived within the estimated delivery time, please contact us and we will do our best to resolve the issue.

Delivery address
We can only deliver to the address provided at the time of checkout.
Please ensure that the delivery address is accurate and complete, including the postcode.

Delivery charges
Delivery charges will vary depending on the size and weight of the product and your location within the UK.
Delivery charges will be displayed at the checkout page.

Non-delivery
In the rare event that your order is not delivered, please contact us and we will investigate the issue.
If the issue is found to be the fault of Royal Mail or EVIR, we will offer a full refund or a replacement product.

Delivery tracking
Delivery tracking is available for most Royal Mail and EVIR services.
We will provide a tracking number if available.

Packaging
We take great care to ensure that our products are packaged securely and safely for delivery within the UK.
All products will be packaged in a way that is appropriate for their size and fragility.

Collection
We do not offer a collection service for our products.

Disclaimer
We are not liable for any loss or damage arising from late or non-delivery of products caused by Royal Mail, EVIR or any other third-party delivery company.

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